Frequently Asked Questions
QUESTION: Why shop with LooknBuy?
ANSWER: We are a family run business, we have been serving our local community in Glasgow for over 30years. Our online service has been on going for the last 7years. All of our business from buying, shipping and customer service is done by family members.
Finaly - Our quality is unrivaled! We provide top of the line quality at economical prices – passing along the best values to our customers every time.
QUESTION: Do you have coupons or special offers?
ANSWER: We often run special sales events so please sign up for our newsletter to be the first to know! Also, please be sure to check out the CLEARANCE SALE section of our website, where we display our deeply discounted merchandise.
QUESTION: How can I make the payment online?
ANSWER: When purchasing online with LooknBuy, you can make the payment via the following methods:
- Paying via Visa, MasterCard, PayPal through our secure site
Paying via PayPal where you will automatically be redirected to sign into your online PayPal account
QUESTION: Are your prices in British Pound (GBP)?
ANSWER: Yes, all pricing is in British Pound (GBP).
QUESTION: Do your prices include VAT?
ANSWER: All prices include VAT.
QUESTION: How long does the delivery take?
ANSWER: Once items are dispatched from LooknBuy, you should expect delivery within 2-7 working days depending on your location.
QUESTION: What if my order hasn't arrived?
ANSWER: Please send an email to email@example.com and our customer service team can assist.
QUESTION: My item arrived damaged, what do I do?
ANSWER: Please contact us immediately by sending an email to firstname.lastname@example.org and quote your order number and a brief description of the issue. We will assist you further in getting the item returned to us and a replacement sent out to you as quickly as possible
QUESTION: Can items be gift wrapped?
ANSWER: We do not offer gift wrapping for our products.
QUESTION: What is your return policy?
ANSWER: Please refer to our Return Policy for further details.
QUESTION: Can I cancel or change my order?
ANSWER: Orders can be cancelled or changed if they have not been shipped. Please be aware that orders are generally shipped within one working day, so it is advisable to call us as soon as possible when you want to cancel or change an order.
QUESTION: How can I contact LooknBuy?
ANSWER: Our Customer Service team is available from Monday to Friday - 9am to 5pm
96, Caledonia Street, Glasgow, Lanarkshire, G5 0XG